Privacy policy

1. This Policy explains:

• The categories of information we may collect from you when you use the Website.
• How cookies and similar tracking technologies are used on the Website.
• The manner in which we safeguard, process, and utilize the information collected from you.
• The situations in which your information may be disclosed to third parties.
• The circumstances under which we may contact you using the information provided.
• How you can review, update, or ensure the accuracy and completeness of the information we hold about you.

2. Information We Collect

You may browse our Website without disclosing your identity. However, the information we collect depends on how you interact with the Website and the Services you choose to use. When you engage with us, we may collect the following categories of information:

Personal Information:

This includes information that can identify you or be used to contact you, such as your first and last name, date of birth, gender (if required for travel documentation), email address, postal address, telephone number, and frequent flyer numbers. Depending on the Services you request, we may also collect passport details, travel-related documents, and other information necessary for arranging travel for sports events and for supporting professional or recreational athletes.

Payment and Billing Information:

If you make a booking or transaction through the Website, we may collect payment-related information such as billing address, payment history, and limited card details (processed securely via payment gateways; we do not store full card numbers).

Technical and Usage Information:

When you use the Website, we may automatically collect certain demographic and technical data, including your device type, operating system, browser type, IP address, unique device identifiers, access times, clickstream data, feature usage, and browsing behavior. We may combine this information with Personal Information to personalize your experience or tailor our offerings.

Additional Information We May Collect:

• Transactional data related to your purchases, bookings, or interactions on the Website (excluding full banking details).
• Content you upload or store with us, such as images, documents, or other files required for travel or event participation.
• Information available from public sources or third parties, including social media platforms. If you link your social media account, we may receive information permitted by your account settings such as your name, email address, profile photo, or other profile data.
• Information about additional travellers for whom you make a booking. By providing such information, you confirm that the traveller(s) have consented to you sharing their details with us, our affiliates, and the relevant third-party service providers.
• Any other information you voluntarily submit through forms, surveys, profiles, or communications with us.

Your Choice to Withhold Information:

You may choose not to provide certain information, or you may withdraw your consent, request temporary suspension of data collection, or request deletion of your Personal Information. However, doing so may limit your ability to use certain features or Services on the Website, and we may be unable to provide you with specific travel arrangements or athlete support services. In such cases, we reserve the right to restrict access to certain parts of the Website or specific Services.

3. Use of Information

Account Registration:

We use the information you provide, including your Personal Information, to register and create your account on the Website, verify your identity, and maintain your user profile.

Bookings and Travel Arrangements:

When you make a booking or request Services, we use your information to:

• process the booking on your behalf;
• manage travel arrangements, hospitality services, athlete travel support, or event participation logistics;
• use the Personal Information of additional travellers for whom you make bookings, as necessary for the provision of Services.

Operational and Service-Related Use:

We, along with our affiliates and group entities, may use your Personal Information to provide and enhance the Services, including but not limited to:

• confirming reservations with relevant third-party service providers (such as airlines, hotels, event organisers, transportation partners, or visa service agencies);
• keeping you informed about the progress or status of your transactions;
• sending booking confirmations, updates, schedule changes, or travel advisories;
• enabling customer support teams to contact you when required;
• personalising Website content and tailoring offerings to your preferences;
• validating or authenticating your account and preventing misuse, fraud, or suspicious activity;
• sending newsletters, service notifications, or responding to queries submitted by you;
• contacting you regarding services or offers from our affiliates or group entities that may be relevant to you.

Audit, Research, and Improvement:

We may also use Personal Information for internal purposes such as auditing, data analysis, research, and to improve our Website, Services, and customer experience. In some cases, we may share aggregated or anonymised information (which does not identify you personally) with our affiliates, group entities, or third parties for business or analytical purposes.

4. Cookies and Other Tracking Technologies

Some pages on our Website use cookies and similar tracking technologies. Cookies are small text files stored on your device that help us understand how you interact with the Website, remember information you have previously provided, and improve your overall browsing experience. Most browsers allow you to manage cookies, including accepting, blocking, or deleting them, and you may choose to be notified whenever a cookie is being sent. However, if you disable or remove cookies, certain features of the Website may not function properly, and you may be required to re-enter information to access specific sections or services.

We may also use tracking technologies that automatically collect information such as your Internet domain and host name, your approximate geographic location, your IP address, your browser type and operating system, the manner in which you connect to the Internet, your browsing patterns and click paths, as well as the dates and times when you access the Website. The use of cookies and tracking tools enables us to analyse user behaviour, enhance the performance and layout of the Website, and improve your experience. Additionally, we may examine aggregated or anonymised data that does not identify you personally in order to study trends and compile statistics.

5. Disclosure and Sharing

To enhance your overall experience and to provide our Services efficiently, we may share your information, including your Personal Information, with our affiliates, group entities, and certain trusted third parties. Under secure and controlled circumstances, we may share your Personal Information with our affiliate or group companies for the purposes of improving personalisation, service quality, and operational efficiency. This sharing enables us to coordinate reservations, streamline communication, and offer you relevant services that align with your interests.

We may also share your information with third-party service providers who assist us in delivering Services on our behalf. These third parties may include travel partners, event organisers, hotels, airlines, payment processors, technology providers, customer support teams, and other operational partners who help us maintain our Website and provide our Services. We take reasonable steps to ensure that such third-party service providers are bound by confidentiality obligations and are committed to protecting your Personal Information. We do not transfer your Personal Information to any third party who is not acting on our behalf without your consent, unless such disclosure is required by law. It is also our strict policy not to sell your Personal Information without your express consent.

If we intend to use your Personal Information for any purpose not already covered under this Policy, we will notify you in advance and give you the opportunity to withhold or withdraw your consent. By choosing to provide your Personal Information to us, you acknowledge that it may be transferred from your country or jurisdiction to other countries where our affiliates, service providers, or data storage facilities are located. Your Personal Information may be collected, stored, and processed on servers located in India or in other jurisdictions that we may disclose from time to time, in accordance with applicable laws and data protection standards.

6. Confidentiality and Security

We are committed to maintaining the confidentiality and security of your Personal Information, except where its disclosure is required or permitted by law. We follow generally accepted industry standards to protect the information submitted to us during transmission and after it is received, including its storage and eventual disposal. When you submit sensitive information through our Website, such data is encrypted using secure socket layer (SSL) technology. All information collected by us is stored securely in databases under our control, and these databases are maintained on servers that are protected by firewalls and password-restricted access. Only authorised personnel are permitted to access these systems. Although we employ commercially reasonable safeguards, no method of transmission over the Internet or method of electronic storage is entirely secure, and therefore we cannot guarantee the absolute security of your Personal Information.

Access to Personal Information is restricted to employees, agents, advisors, and consultants who require it in order to deliver the Services or to carry out their professional responsibilities. We also reserve the right to disclose or share your information with our affiliates, group entities, or relevant third parties when necessary to comply with applicable laws, respond to legally authorised requests or government inquiries, prevent fraud or potential harm, or protect the integrity and security of our network and Services.

7. Children's Privacy

We do not knowingly collect or solicit Personal Information from individuals below the age of 18 years ("Minors") unless such information is provided with the express knowledge and consent of the Minor's parent or legal guardian. Minors are not permitted to independently use or avail our Services, and may only receive our Services pursuant to bookings made by, or under the supervision of, their parents or legal guardians. If we become aware that Personal Information has been collected from a Minor without the required parental or guardian consent, we will take immediate steps to delete such information. If you believe that we may have collected information from a Minor without appropriate consent, please contact us so we can investigate and take corrective action. We may, however, require certain details of Minor travellers when a parent or legal guardian makes a booking on their behalf, solely for the purpose of completing travel arrangements and providing the Services.

8. Third-Party Websites

If you click on a link that leads to a third-party website or otherwise navigate away from our Website, you will be directed to a site that is outside our control. As we do not manage or oversee the practices of third parties, we cannot be responsible for how such websites collect, use, or disclose your Personal Information, nor can we guarantee that they follow the same privacy or security standards that we maintain. The handling of your Personal Information on any third-party website will be governed solely by the privacy policies and practices applicable to that website. Accordingly, we strongly encourage you to review the privacy policy of any website you visit before providing any Personal Information. If a privacy policy is not readily available on the site, you may wish to contact the site operator directly for clarification. We are not responsible for the content, security, or privacy practices of third-party websites.

9. Contacting You

In addition to the purposes outlined elsewhere in this Policy, we, along with our affiliates and group companies, may contact you using the Personal Information you have provided. Such communication may be necessary to ensure the proper functioning and delivery of any Service you have signed up for, or to update you regarding any transaction you enter into on our Website. We may also reach out to you if you have chosen to receive further correspondence, submitted a query, or requested additional information from us. From time to time, we may invite you to participate in surveys, opinion polls, or feedback exercises related to our Services, although participation will always be voluntary. We may further contact you to share information about new offerings, features, or Services that we believe may be of interest to you.

11. Accuracy

We encourage you to ensure that the Personal Information you provide to us is accurate, complete, and up to date, as the quality of the Services we are able to offer depends on it. Our Website allows you to review and update your Personal Information at any time through your account settings, and it is your responsibility to make the necessary corrections whenever your details change. We do not assume liability for any delays, errors, or consequences arising from inaccurate, incomplete, or outdated information submitted by you.

If you require assistance or wish to verify the information we currently hold about you, you may contact us, and we will make reasonable efforts to provide or update such information as soon as practicable, typically within 14 days of receiving your request.

12. Consent

By accessing or using this Website, you consent to the terms of this Privacy Policy and agree to our collection, use, processing, and management of your Personal Information in the manner described herein. You also consent to the sharing or disclosure of your Personal Information with our affiliates and group entities for the purposes stated in this Policy. You may withdraw your consent to provide Personal Information or refuse any permissions at any time; however, doing so may limit your ability to access certain features of the Website or prevent us from providing some or all of the Services. If you wish to withdraw your consent, you may contact us, and we will process your request as soon as practicable.

Retention of Data

Your Personal Information will be retained only for as long as it is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required under applicable laws, regulations, contractual obligations, or legitimate business interests. We may also retain certain information if needed for the establishment, exercise, or defence of legal claims. Once the information is no longer required for these purposes, and retention is no longer mandated by law, it will be securely deleted or anonymised.

Disclaimer

You may encounter deceptive emails, websites, messages, or other communications that falsely claim to originate from or be associated with Viago Experience Private Limited ("Deceptive Communications"). Such communications may misuse our name, logo, images, or content without authorization. These materials do not originate from us, and we are not associated with them in any manner. For your safety, we strongly advise that you avoid responding to, engaging with, or relying upon any such Deceptive Communications. By using our Website, you agree that we shall not be liable for any loss, harm, or damage you may suffer as a result of interacting with such fraudulent or misleading materials.

Conditions of Use

We do not warrant that this Website, our servers, or any communications sent by us or on our behalf are free of viruses, malware, or other harmful components. We shall not be responsible for any damages arising from your use of the Website, including but not limited to direct, indirect, incidental, punitive, special, or consequential damages, loss of data, loss of goodwill, loss of business opportunities, income or profit, or any damage to property or claims by third parties. To the fullest extent permitted by law, the maximum aggregate liability of Viago Experience Private Limited for any claim arising from or relating to your use of the Website or our Services shall not exceed INR 100.